Overview
At AdornlyStore, customer satisfaction is very important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
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You can request a return within 7 days of receiving your order.
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Items must be unused, unworn, and returned in their original packaging with all tags intact.
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We do not accept returns on earrings and customized items due to hygiene and personalization concerns.
To initiate a return, please contact us at:
Email:
adornlystore@gmail.com
WhatsApp:
+923090708073
Refunds
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Once we receive and inspect the returned item, we will notify you of the status.
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If approved, your refund will be processed within 5 to 7 business days through your original payment method or issued as store credit.
Exchanges
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We only replace items if they are defective or damaged.
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For size or design exchanges, please contact us to confirm availability before sending the product back.
Non-Returnable Items
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Sale or discounted items
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Gift cards
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Earrings (for hygiene reasons)
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Customized or personalized items
Additional Information
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Return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.
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AdornlyStore reserves the right to deny returns that do not meet our policy criteria.
Need help?
Contact us at adornlystore@gmail.com for questions related to refunds and returns.
